Returns & Exchanges

 

Holiday Policy

Orders placed November 1st - December 31, 2024 are eligible to be returned until January 31, 2025.

Use the "Start A Return" button below to initiate a return. Exchanges are not available for holiday purchases. 

Return Policy

Items in new condition can be returned up to 30 days after purchase for a refund to original payment method. Items must be in new, resalable condition with tags attached to qualify for return.
Sale items are non-returnable. 
Items must have been purchased on alteredlatitudes.com to qualify for return.
Return shipping is free of charge. Original shipping charges are not refundable. Refunds to the original payment method will be processed within 10-14 business days after the item is delivered back to us. You will receive an email confirmation as soon as your refund is processed. Altered Latitudes does not currently offer exchanges.






Incorrect, Defective, or Damaged Items

If we make a mistake, we'll correct it quickly and easily.

If you received an incorrect, defective or damaged item, please contact us at support@alteredlatitudes.com with your order number and details on the problem. Our customer service team will correct it promptly.


Order Changes

Orders received during standard business hours 8:30 am – 5:00 pm Monday through Friday typically begin processing immediately. Orders received outside business hours begin processing the next business day.

To request an order change, please email us as soon as possible after placing your order. We will make every effort to accommodate order changes, but please note that not all change requests can be accommodated.

Orders which have been processed and shipped cannot be changed or cancelled.

If shipping address submitted with the order to be changed for any reason after shipment, re-routing fees and/or administration fees may apply.

To request an order change, please contact us at support@alteredlatitudes.com with your order number and details on the change request.

 

Email Notifications

If you have not received a timely response from our support team, please check spam and junk folders for support@alteredlatitudes.com emails.